Workforce training Fund WORKSHOPS

Through this seminar, managers learn the STAR/AR framework for delivering specific, actionable coaching feedback, then build the skill through practiced role-play scenarios that produce measurable improvement in performance.

This course helps first-time managers see the bigger picture, target the right priorities, and build early credibility through authenticity and openness to feedback—avoiding missteps that damage trust.

Employees at all levels will benefit from this course's practical framework to recognize, address, and resolve workplace conflict early, using proven techniques for difficult conversations and defusing strong emotions.

Through a hands-on simulation, managers practice listening with empathy and sharing rationale to lead teams through workplace change, reducing resistance and disruption while keeping people engaged and productive.